Divisions & Services Framewor

CCDM GLOBAL

SERVICE FRAMEWORK

Cost Management

CCDM framework covers integrated financial planning, cost control, and strategic business and commercial acumen to maximize return on investment and achieve value for money in projects, programs, developments, assignment, procedures, process and organizations. It involves a project lifecycle approach encompassing initial feasibility and cost benefit analysis, cost estimating and/or engineering, budgeting, procurement, contract management, Project value and risk management, contract administration and ongoing monitoring to ensure financial and commercial targets are met.

Claim Management

Claim Management under the CCDM framework is a structured process of identifying, preparing, presenting, negotiating, and resolving claims that arise during a project’s lifecycle-most often in construction, infrastructure, and large‑scale commercial contracts.

It’s not just about reacting when a dispute happens; effective claim management starts early and runs in parallel with project delivery to protect entitlements, minimise risk, and preserve relationships.

Dispute Management

CCDM is about protecting resources, resolving issues early, and ensuring fairness in complex projects. Our claim management process is built on transparency, evidence, and efficiency - helping clients recover rightful costs, avoid unnecessary losses, and keep projects moving.

For private investors, CCDM offers a growing market with strong returns through reduced risk, faster settlements, and improved project performance. For public agencies and grant bodies, CCDM delivers measurable social value-promoting equitable dispute resolution, reducing court burdens, and strengthening cybersecurity in sensitive processes.

By combining commercial discipline with public‑interest outcomes, CCDM stands as a constructive investment in both economic performance and community trust.

We welcome collaboration from industry partners, private capital, and innovative public funds to expand the reach and impact of CCDM-ensuring that every claim is managed fairly, efficiently, and for the benefit of all stakeholders.

CCDM - Community projects & Development

Cost Claim and Dispute Management (CCDM) is a comprehensive approach to safeguarding project resources, resolving issues early, and ensuring fairness in complex commercial environments.

Through Claim Management, we identify, prepare, and present cost entitlements with precision — protecting budgets, recovering rightful costs, and preventing unnecessary losses.

Through Dispute Management, we address disagreements constructively, using evidence‑based processes and tiered resolution pathways to minimise disruption and preserve relationships.

For private investors, CCDM offers a proven way to protect capital, reduce delays, and enhance returns.

For public agencies and grant bodies, CCDM delivers measurable social value — promoting equitable resolution, reducing court burdens, and strengthening cybersecurity in sensitive processes.

By combining commercial discipline with public‑interest outcomes, CCDM stands as a constructive investment in both economic performance and community trust.

We welcome collaboration from industry partners, private capital, and innovative public funds to expand the reach and impact of CCDM — ensuring every claim is managed fairly, every dispute resolved efficiently, and every stakeholder benefits.

CCDM - Training courses & Events

The CCDM course offered by A.Q.S Consultancy is a comprehensive training program designed to equip professionals with the expertise required to mediate complex disputes in construction and commercial environments. It focuses on developing practical skills in mediation and dispute resolution, with a strong emphasis on both foundational principles and advanced techniques.

Participants gain insights into conflict resolution strategies, negotiation methods, legal frameworks, and contract management, while also exploring the intricacies of construction disputes. The curriculum extends to financial and risk management, project coordination, and the role of expert analysis in resolving multifaceted issues. Beyond technical knowledge, the course highlights essential soft skills such as effective communication, ethical practice, and professional development-ensuring participants are well-prepared to operate confidently as mediators.

Key areas of study include international mediation, covering advocacy, commercial and investment disputes, arbitration, and court-annexed processes. It also delves into construction-specific topics like contract law, dispute resolution mechanisms, and project-based mediation. A strong focus is placed on expert and commercial mediation, addressing financial and claim management, contract administration, and strategic risk analysis. The program concludes with modern mediation practices and digital management, incorporating cybersecurity, data protection, AI integration, online mediation techniques, conflict management, and business development for mediators. Altogether, the CCDM course provides a robust and versatile foundation for professionals seeking certification in mediation or aiming to enhance their roles in project management, legal consultancy, or dispute resolution across diverse contexts.

CCDM GLOBAL

GOVERNANCE

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Licensing CCDM Regional Divisions

🌍 Licensing of CCDM Regional Divisions — Governance Framework

CCDM Global operates a structured regional licensing model to ensure professional consistency, legal compliance, and high standards of service delivery across all jurisdictions.

Under this framework:

• CCDM Global licenses regional CCDM divisions or practices to operate within defined geographic territories
•Each Regional Division Practice shall be locally incorporated, maintain appropriate professional indemnity and statutory insurances, and retain full legal accountability for service delivery, while operating pursuant to the strategic governance oversight and intellectual property licensing arrangements administered by A.Q.S Global and CCDM Global.
• Licensed divisions must comply with:
CCDM Global professional standards & methodologies
ethical and governance requirements
jurisdiction-specific laws and regulations

CCDM Global does not directly contract with clients.
All engagements are issued and delivered by the licensed regional entities.

🎯 Purpose of the Licensing Model

The licensing governance ensures:

✅ Consistency of CCDM practice worldwide
✅ Clear legal and professional accountability locally
✅ Protection of the CCDM brand and standards
✅ Scalability across multiple countries
✅ Compliance with insurance and regulatory frameworks

🧩 Core Governance Controls

Licensed Regional Divisions are governed through:

• Brand & IP licensing agreements
• Intercompany agreements
• Professional standards manuals
• Training & accreditation requirements (via CCDM Academy)
• Ethical oversight (via CCDM ADR Institute / governance bodies)
• Periodic compliance and quality reviews

QA reviews of professional services

CCDM Global implements a structured Quality Assurance (QA) review program across all licensed Regional Division Practices operating under its governance and intellectual property framework (including A.Q.S Global–aligned entities).

The QA review process ensures that:

• Professional services are delivered in accordance with CCDM Global standards and methodologies
• Technical accuracy, consistency, and defensibility are maintained
• Ethical conduct and independence are upheld
• Jurisdiction-specific compliance requirements are met

🔍 Scope of QA Reviews

QA reviews may include:

Review of cost & quantum assessments

Delay and disruption analysis methodologies

Claims preparation and advisory outputs

Expert reports and professional opinions

Compliance with governance, ethics, and licensing terms

🎯 Purpose of QA Governance

The QA framework is designed to:

✅ Protect the CCDM Global and A.Q.S Global brand integrity
✅ Maintain consistent global service quality
✅ Reduce professional risk and disputes over service standards
✅ Support continuous improvement across regional practices

Trainer and course delivery audits

Formal quality-assurance reviews used to confirm that:

trainers are competent and authorised

courses are delivered as approved

learning outcomes meet professional, regulatory, or accreditation standards

1️⃣ Trainer Audits (Trainer Competency & Compliance)

These audits focus on the person delivering the training.

What is checked

Qualifications & credentials

Academic degrees

Professional memberships

Industry experience

Trainer approval

Authorised by the institution / academy

Meets minimum trainer criteria

CPD compliance

Ongoing professional development

Delivery capability

Teaching methods

Communication clarity

Engagement with participants

Ethics & conduct

Conflict of interest

Impartiality

Professional behaviour

Typical evidence reviewed

CV & certificates

Trainer approval records

CPD logs

Sample lesson plans

Participant feedback

2️⃣ Course Delivery Audits (Program & Execution Review)

These audits assess how the course is actually delivered, not just what’s written on paper.

What is checked

Alignment with approved syllabus

Learning outcomes

Module structure

Contact hours

Assessment integrity

Fairness and consistency

Marking criteria

Moderation process

Delivery mode

Online / hybrid / in-person compliance

Attendance tracking

Learning resources

Slides, notes, case studies

Up-to-date content

Participant experience

Engagement

Feedback handling

Complaints process

Typical evidence reviewed

Course outline & handbook

Recorded sessions or class observations

Assessment samples

Attendance logs

Feedback surveys

3️⃣ Why these audits matter

Trainer & delivery audits ensure:

✅ Credibility of qualifications

✅ Regulatory compliance

✅ Consistency across regions

✅ Risk reduction (legal, reputational)

✅ Continuous improvement

They’re especially critical for:

CPD programs

Professional accreditation

International or multi-jurisdiction delivery

Online training platforms

4️⃣ How audits are usually conducted
Audit methods

Desktop review (documents only)

Live or recorded session observation

Interviews with trainers

Participant feedback analysis

Assessment moderation checks

Audit outcomes

✔ Fully compliant

⚠ Compliant with conditions

❌ Non-compliant (corrective action required)

5️⃣ Typical audit outputs

Audit report

Compliance rating

Corrective action plan (if needed)

Trainer re-approval or suspension decision

Course re-accreditation recommendation

Member code of conduct enforcement

CCDM Global maintains a formal Member Code of Conduct applicable to all licensed Regional Division Practices, accredited professionals, practitioners, and affiliated entities operating under its strategic governance and intellectual property framework (including A.Q.S Global–aligned practices).

The Code of Conduct sets mandatory standards for:

• Professional integrity and independence
• Ethical behaviour and conflict-of-interest management
• Competence and diligence in service delivery
• Confidentiality and data protection
• Compliance with laws, regulations, and CCDM Global standards

⚖️ Enforcement & Oversight Mechanism

To ensure consistent adherence, CCDM Global implements:

Mandatory acceptance of the Code by all members and licensees

Ongoing monitoring through QA reviews and compliance audits

Formal investigation procedures for breaches or complaints

Graduated disciplinary actions, including:

corrective actions and training

suspension of accreditation or licence rights

termination of affiliation where necessary

🎯 Purpose of Enforcement

This framework ensures:

✅ High ethical and professional standards worldwide
✅ Trust and credibility with clients, courts, and tribunals
✅ Protection of CCDM Global and A.Q.S Global brand integrity
✅ Fair and transparent handling of misconduct
✅ Continuous improvement in professional practice

Continuous alignment with legal and jurisdictional standards

⚖️ Continuous Alignment with Legal and Jurisdictional Standards

CCDM Global requires all licensed Regional Division Practices operating under its strategic governance and intellectual property framework (including A.Q.S Global–aligned entities) to maintain ongoing compliance with applicable legal, regulatory, and professional standards in their respective jurisdictions.

This includes continuous alignment with:

• Local corporate, licensing, and professional registration requirements
• Contract law and construction/infrastructure regulatory frameworks
• Insurance and professional indemnity obligations
• ADR and dispute resolution statutory regimes (where applicable)
• Data protection, confidentiality, and ethical standards

🎯 Purpose of This Governance Control

This ensures:

✅ Lawful and compliant service delivery in every jurisdiction
✅ Reduced regulatory and professional risk
✅ Credibility with clients, courts, and dispute forums
✅ Protection of the CCDM Global and A.Q.S Global brands
✅ Consistent international best practice

Commercial & Dispute Resolution Advisory (CDRA)

ADR/Neutral, Mediation and Dispute avoidance Board (ANDAB)

Expert Panel & Industrial collaboration strategic Lead Services (EPICSL)

Knowledge & Community Engagement Group (KCEG)

CPD & Professional Development Admin (CPDA)

Training & Outreach Team (TOT)

CCDM GLOBAL

SERVICE FRAMEWORK

Cost Management

Claim Management

Dispute Management

CCDM - Community projects & Development

CCDM - Training courses & Events

CCDM GLOBAL

GOVERNANCE

Licensing CCDM Regional Divisions

QA reviews of professional services

Trainer and course delivery audits

Member code of conduct enforcement

Continuous alignment with legal and jurisdictional standards